Comments on: Flowers and Innovation http://proceeduntilapprehended.com/2009/08/12/flowers-and-innovation/ Changing the world one behaviour at a time Tue, 07 Sep 2010 14:51:34 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Nevin Danielson http://proceeduntilapprehended.com/2009/08/12/flowers-and-innovation/comment-page-1/#comment-21 Nevin Danielson Fri, 14 Aug 2009 12:40:49 +0000 http://proceeduntilapprehended.com/?p=101#comment-21 Here I am, paying direct attention to Zappos' over-the-top customer service, and Jonathan, you <b>still</b> blew me away. Thanks for the message.<br /><br />Readers, here's what went through my mind. There are approximately 900,000 blog posts created <i>every day</i>, yet Zappos still sent me an authentic, timely and thoughtful response, simply because I talked about them. Apparently we're going to need more than 6 billion people to over-tax Zappos.<br /><br />Also, Jonathan emailed me privately and offered to send me the Culture Book the article references. Are you kidding me? I think I peed myself, just a little bit.<br /><br />Fan. for. life. Oh, and I told my shoe-fetish wife her next pair comes from Zappos. Here I am, paying direct attention to Zappos' over-the-top customer service, and Jonathan, you still blew me away. Thanks for the message.

Readers, here's what went through my mind. There are approximately 900,000 blog posts created every day, yet Zappos still sent me an authentic, timely and thoughtful response, simply because I talked about them. Apparently we're going to need more than 6 billion people to over-tax Zappos.

Also, Jonathan emailed me privately and offered to send me the Culture Book the article references. Are you kidding me? I think I peed myself, just a little bit.

Fan. for. life. Oh, and I told my shoe-fetish wife her next pair comes from Zappos.

]]> By: Anonymous http://proceeduntilapprehended.com/2009/08/12/flowers-and-innovation/comment-page-1/#comment-20 Anonymous Thu, 13 Aug 2009 19:54:55 +0000 http://proceeduntilapprehended.com/?p=101#comment-20 Hi Nevin! Tell Spencer we say 'Thanks' for sharing the article!<br /><br />When it comes to empowerment of employees to make the right choice, we are pretty confident our folks will do just that. <br /><br />Besides the usual 'red tape' that accompanies corporate expenses, I can't see why any company wouldn't allow it's employees to send out some flowers. It is obvious that you were sending flowers to a business partner, and it was what you felt the situation called for. Bravo to you! I am sorry to hear that it didn't work out smoothly for you.<br /><br />If you'd like to take a closer look at the culture at Zappos, check out our subscription service at www.zapposinsights.com. There are some free interviews and videos on the front page to show you what we have to offer! <br /><br />I can only hope that next time this comes up, you'll get a warmer reception than you did in your story.<br /><br />Jonathan - Zappos Insights Hi Nevin! Tell Spencer we say 'Thanks' for sharing the article!

When it comes to empowerment of employees to make the right choice, we are pretty confident our folks will do just that.

Besides the usual 'red tape' that accompanies corporate expenses, I can't see why any company wouldn't allow it's employees to send out some flowers. It is obvious that you were sending flowers to a business partner, and it was what you felt the situation called for. Bravo to you! I am sorry to hear that it didn't work out smoothly for you.

If you'd like to take a closer look at the culture at Zappos, check out our subscription service at http://www.zapposinsights.com. There are some free interviews and videos on the front page to show you what we have to offer!

I can only hope that next time this comes up, you'll get a warmer reception than you did in your story.

Jonathan – Zappos Insights

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