Proceed Until Apprehended

I recommend you watch The Matrix again. I just watched it for the first time in years, and I CAN’T BELIEVE how simply and accurately The Matrix serves as a metaphor for the world we live in, the conventions we ascribe to and the blissful ignorance we live with each day… except for when it’s not blissful. If it wasn’t for the Hollywood-style violence, I’d say this movie is as important to school curriculum as the classics of English class. It probably is anyway.

I went and found a good description of the metaphor between the Matrix and our life. As the article suggests, The Matrix offers us the ability to examine our world with exceptional clarity.

This got me thinking, though. I saw all of this ten years ago. I think I “got it” then. At that time, why did I go back to my job on Monday and keep working in my own Matrix? Or, the real mind-bender, how different is it this time?

Before Neo becomes Neo, he’s Thomas Anderson. Don’t you think Thomas Anderson got to go to a movie on a Friday night and watch something like The Matrix? Did he step out into the cool evening air and realize he was inside an artificial construct? Apparently not. The human mind doesn’t seem to have that kind of sudden-insight capacity. It wasn’t until he took a red pill from Morpheus and physically got some distance that he understood the limitations of what he was thinking and seeing.

So, as I see this movie for the second time, I think I have some physical distance from my artificial construct, and I’m trying to get more. The first time I saw this movie, it was sort of a description of what was going on, while I was in it. I was like an early Neo, hearing the whisper of “Matrix” in the corners of a dark room. There was a more fulsome theory of what was real and what was artificial that needed to be poked and prodded, but I couldn’t see it. As Morpheus says, “Unfortunatley, no one can be told what the Matrix is. You have to see it for yourself.”

Fast forward ten years, I’ve made some pretty significant leaps outside the conventional lines of my Matrix. I’ve chosen in places not to follow the rules of social expectation. I’ve shed some of the consumer/recipient role. I’m no longer a dispassionate observer saying, “wow, what if that were real?” I’m a participant, receiving motivation and inspiration that I’m not alone in believing our current world isn’t the way it’s supposed to be, or has to be.

If my quasi-rambling post isn’t making sense, let me put something on the record. I don’t think machines are putting artificial constructs in my mind. I think the systems and conventions we’ve built up over generations are.

The movie also reminds me that I chose the red pill. I have an obligation to do something with what I’ve seen and learned.

Morpheus: “Neo, sooner or later you’re going to realize, just as I did, that there’s a difference between knowing the path and walking the path.”

I just listened to Seth Godin speaking with Nora Young on the CBC radio program Spark.

Best. Interview. Ever.

I think what happened is Seth dialed down his usual brilliance for his audience, just a little bit. I’ve never heard him so accessible. He used language that explains a new internet economy to people that haven’t really gotten the bug. He also demonstrated a focus I haven’t heard from him, one that’s about bridging the growing divide between people and organizations that are running away with the new economy and people and organizations that aren’t even participating.

My favourite bits from Seth:

“…I’m seeing more and more is this growing divide. And the people who are on the losing side don’t understand what happened. It’s one thing to play a game and lose. It’s another thing to lose without realizing that you’re playing a game. And I want to call that out…”

“we were brainwashed through 10 or 20 years of school to do what we’re told, to fit in instead of stand out, to have a resume that looks like everybody else’s resume, to get a job like everybody else’s job, and to put in our time and then we’ll get rewarded. And the sad truth is, the reward isn’t coming.”

“… people who work with ideas and with people, also have the ability to do something scarce, if we choose to. But a lot of us got lazy and said, “OK, we’ll take the high pay, we’ll take the nice working conditions, but no, I don’t want to put myself on the line.” And for a long time there was enough productivity out there that we could pull that off.

But now that’s going away, and so when the boss is trimming the number of people who work there, or when they’re deciding who to hire, guess who gets to keep the job? It’s the person who did the hard work, which was scarce, not the person who merely followed the manual, which wasn’t.”

“It turns out that the knee jerk answer, which is, “My boss needs to fix this,” isn’t going to happen. Because the minute you say, “I want to do something creative but my boss won’t let me,” what you’re really saying is, “I want my boss to take responsibility if I fail, but I want to get the credit if I succeed.”

Do you think there’s a business model that allows me to post Seth Godin quotes all day?

By the way, he’s on the circuit promoting a new, free e-book that you should check out, What Matters Now.

I’ve found it quite frustrating to see up close some organizational attempts at improving culture. We seem to make piecemeal attempts. At one moment, senior leadership may set out a new vision or a new set of expectations but there’s no resources for follow-up. At another time, there may be a change in processes or compensation that is intended to influence the culture of the organization, but they compete against incentives supporting stasis. Next, an initiative is unveiled that promises you autonomy and the ability to make decisions… but no-one tells your boss. It’s unfortunate, but it’s a pretty rare circumstance where we see an all-hands-on-deck effort to address organizational culture. When an organization does, they’re an anomaly, they’re newsworthy and they might just get bought out for $847 million.

Culture, it seems to me, is a pretty static, identifiable thing. If only someone had studied the essential elements of culture… which brings me to my post title. Isn’t anthropology ALL ABOUT understanding culture? Well, not quite. Google tells me there’s more to it than that: define: anthropology – the social science that studies the origins and social relationships of human beings

On Wikipedia, I learned that E.B. Tylor is one of the grandfathers of anthropology. He described culture as “that complex whole which includes knowledge, belief, art, morals, law, custom, and any other capabilities and habits acquired by man as a member of society.”

There’s a start! If we’re trying to address culture, this definition provides some assistance. First, we can acknowledge that culture is “complex.” Perhaps with that knowledge we can forever disavow the use of uni-dimensional solutions that barely scrape the surface of addressing culture. Second, what a helpful list: knowledge, belief, art, morals, laws and customs. Maybe this needs a little tinkering for the contemporary organization, but we see all of these in the workplace:

• knowledge in, well, knowledge, and how we transfer it, share it and use it
• belief in our paradigms, like “senior staff always knows best” and “mistakes are bad”
• art – well, this one’s a stretch. There’s not much expression at work. Our lack of expression – the corporate language and the way we communicate is our “art,” I think, and it is significant in defining our culture.
• morals like putting in lots of hours, being available 24/7, producing just what the boss asked for… you know, the required societal behaviours to earn promotion
• custom – customs are things we just do because everyone else does, right? Like taking our shoes off at the door, shaking hands when we meet and defending our program even though the critic has a point.

This isn’t just a fun comparison, though. We could use this list. If we really want to address culture, this list is a great place to start. Tom, you create some solutions to improve how we write our documents. Sally, please put together a team to identify and question the customs we’re just doing.

I’d be pretty excited to work in an organization that said, “Culture is necessary for our success. Let’s put our energy into getting it right for the long haul.”