Archive for November, 2010

Examining Leadership

We could all use more leadership.

That’s a loaded statement, so I’ll unpack it a bit.

First, here’s my attempt to define the kind of leadership that we can benefit from.

Making choices that may feel uncomfortable in the short-term but have long-term benefit for the individual and the organziation.

Second, I want to acknowledge that there’s a lot of leadership already happening. Every day, individuals and groups are doing things that are focused on the long-term, even though they create temporary discomfort. Those are fantastic actions building sustainable, healthy, vibrant organizations, poised for a dynamic and undefinable future.

Third, and finally, there are times when we choose the short-term, easier route, instead of the route that would create the healthier outcome.

You could take, for example, the way we respond to the “inputs” we get each day – the assignments, the phone calls, the voice mails, the emails… the list goes on, I’m sure. There’s a continuum for how we could manage this. At one end, we could put on blinders and say, “I’m working on this one thing unless lightning strikes me.” At the other end, we could bounce from request to request, responding to the most recent, regardless of importance.

It’s a theoretical continuum, but even so, if we’re in error, I think I know which way we err. We tend to “bounce” more often than we should. There’s a lot of incoming traffic, and we naturally get distracted.

“Leadership” calls on us to do something that is not natural. Something that isn’t comfortable. Rather than responding to the urgent because it pops up, the definition I’ve proposed would ask you to pursue what’s important, even if it feels uncomfortable.

Here’s an exercise I’ll be doing, and I invite you to join me. When I start work on something, I’m going to ask “urgent or important?” In fact, I’ve made a sticky note that goes on my monitor to remind me. Given all the responsibilities I have – my mission, colleagues, customers, my boss… is this the most important thing I can be working on right now?

If it is, I’ll proceed. If it’s not, I’ll do something else, something more important.

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Victim or Owner

Sitting in as a guest for some recent leadership training, I was invited to participate in an exercise to tell a story. I realized I hadn’t shared this here, and there’s no good reason not to.

Ten years ago I was diagnosed with Multiple Sclerosis. With the diagnosis, I received my fair share of the sort of the traditionally awkward condolences from those that know me. These condolences could perhaps be broken into two parts. First, none of us really know what to say. We fumble and we search for words. Second, we express remorse. We acknowledge that this is bad luck and the person is not as well off as they were.

I don’t really fault that. Given the reverse role in the situation, it’s what I’ve done, too.

When I received all these “bad luck” acknowledgments, they served to help justify my general apathy and lack of effort to improve things. “Well,” I thought, “I’ve been dealt this hand, so now I’m excused from whatever I was pursuing before.” This is all too typical a reaction for people that are diagnosed with a chronic illness. It seems almost normal that you should take on a bitter demeanor and wear a sign that says I was screwed.

That didn’t last a long time for me, but it was very real. I was diagnosed in the May, and through a combination of medication and lethargy I managed to gain 30 pounds by September.

Feeling sorry for myself, I was simply being a spectator, both literally and figuratively. My wife and I found ourselves watching as the runners of our city’s first ever marathon ran through the park. They were all shapes and sizes, and it began to dawn on me that I shouldn’t feel limited. I still had the ability to do things, lots of things, including run a marathon. If they could do it, I should be able to do it.

It was at this point that a blind man ran by being assisted over the course. That was a watershed moment for me. There was clearly no excuse that legitimized my current behaviour.

Life gives you lots of choices, but one of the fundamental ones is whether you’re going to select the role of victim or owner. This isn’t a one-time choice, by the way. It’s a choice presented to you every day, over and over. You have to choose each and every time.

I still don’t quite know what you’re supposed to say to someone who’s been dealt a bad hand. It’s an emotional moment, and I’m not sure there’s words for it. Given the invitation, though, I tell people recently diagnosed with MS that it can be a gift. They just have to choose that it is.

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08

11 2010

Wise Advice from a Puppy

We were talking about boundaries at work, and my colleague likened it to the “invisible fence” that shocks his two new puppies if they venture too far. They are inclined to sit pretty far back from even where the shocks begin, looking forlorn and whimpering.

We do that at work, too. We readily structure boundaries around our role, boundaries even more restrictive than the ones we are asked to accept.

“It’s too bad,” I said, “that one of your puppies doesn’t go get shocked anyway. That would be a great life lesson.”

“That actually does happen,” confirmed my co-worker.

Turns out, these two identical dogs behave in very different ways. They both struggle with the boundary, of course, but one of them pushes into the “shock zone” anyway, irritating their neck and scratching themselves raw. Guess what happened? It’s priceless. The puppy that pushed the boundary got the collar taken off. That puppy got to run free. Guess that boundary wasn’t so firm after all. Good thing he checked. 

For our own sense of well-being and happiness, it is a necessity that we test our boundaries, at least once in a while. Changing the seemingly unchangeable external factors of your situation can be done, or at least significantly influenced, by you. You have to be willing to ask/test/challenge/disobey.

Another note: The boundary-pushing puppy also figured out that the “shock” only lasts for a ten foot distance. With a full head of steam and the willingness to endure a quick zap, he’s spending his whole day outside the fence exploring the neighbourhood. I like this dog.

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04

11 2010